About our Privacy Policy
We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.
Information we collect
When you book a flight, holiday or make other travel related bookings with us, we will collect, process and use personal information so that we can deal with all aspects of your booking.
The types of personal information we collect include title, date of birth, address, contact details (including email address and telephone/mobile number) , gender, passport details, emergency contact, details of next of kin, booking reference, payment card details, nationality, any preferences, destination address where required, but not limited to this.
Travel Companion Information
When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Automatic Information
We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, and our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
Third Party Websites
You might find external links to third party websites on our Platforms. Our Privacy Notice does not apply to your use of a third party site. We are not responsible for the privacy practices of websites that are not operated by Colors Holidays.
Storage of your personal information
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. For example, to manage bookings and provide you with any relevant Colors Holidays products or services, as explained in this Privacy Notice. We will ensure that it is disposed of in a secure manner. In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
How we use your information
We use sensitive billing information (such as cardholder name, credit card number, expiry date and CVC code ) for the purpose of completing the service request you conduct on our site or directly through us.
We use your information to provide you with the products and services you request; to provide you with travel and tour updates; to manage your account, including processing bills and providing travel & tour notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website, to notify you about special offers and products or services that may be of interest to you, to otherwise customize your experience with this website, for marketing purposes, profiling and analytics , work with social media providers to provide you with advertisements within those platforms, to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems, to prevent potentially prohibited or illegal activities, to enforce our Terms of Use, and as otherwise described to you at the point of collection.
Email Communications
We want to make it easy for you to take advantage of services offered by Colors Holidays. One way we do this is by sending you email messages that contain information about your apparent travel, tour related interests. We believe these email messages will provide you with useful information about special offers available through our site or otherwise. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
Cookies
A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Platforms and the internet, and helps us provide better Platform services to you and tailor certain content. Cookies may collect personal information about you. Cookies help us remember information about your visit to our Platforms, like your country, language and other settings and searches. Cookies enable us to understand who has seen which web pages and how frequently, and to determine which are the most popular areas of our Platforms. They can also help us to operate our website more efficiently, and make your next visit easier and customize your view of the Platforms to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our Platforms, other websites you visit, social media platforms and your other devices.
Updates
We may amend this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Notice we will place any updates on this webpage and the privacy sections of any relevant Platforms. Please regularly check this webpage and the privacy sections of any relevant Platforms for the latest version of our Privacy Notice. If at any point we decide to make fundamental changes to our Privacy Notice, we will seek to inform you by notice on our website or on the relevant section of any other Platform or email.
How to contact us
If you have any questions, concerns or complaints regarding our compliance with this Privacy Notice, please contact
Office – 109
R.K.M. Building
Hor Al Anz East, Dubai
United Arab Emirates
Contact : + 971 4 2967670
info@colorsholidays.com
